Refund Policy — IndexPro

Our Commitment

We want you to be completely satisfied with IndexPro. If our service doesn't meet your expectations, we're here to help. Please read our refund policy carefully before making a purchase.

7-Day Satisfaction Guarantee — If you're not satisfied within the first 7 days of your subscription, contact us for a full refund.

Eligible vs. Non-Eligible Refunds

Eligible for Refund

Request within 7 days of purchase, service was non-functional, billing error occurred

Not Eligible

After 7 days, quota was used, Terms of Service violation, crypto exchange rate changes

Specific Refund Conditions

Full refund eligible: Technical failure on our end preventing service use within 7 days
Full refund eligible: Accidental duplicate payment
Full refund eligible: Billing error (wrong plan charged)
Partial refund considered: Service disruption lasting more than 48 hours
No refund: Google API rejection (not our fault — we submit correctly)
No refund: Change of mind after using the service
No refund: Account suspended for Terms of Service violations
No refund: Cryptocurrency payment losses due to market volatility

How to Request a Refund

1

Contact Support

Email us at the address on our About page within 7 days of purchase

2

Provide Details

Include your Order ID, email address, payment date, and reason for refund

3

We Review

We'll review your request within 2–3 business days and respond via email

4

Refund Processed

Approved refunds are processed to the original cryptocurrency address within 5–7 business days

Cryptocurrency Refund Notes

Since payments are made in cryptocurrency via NOWPayments:

Refunds are issued in the same cryptocurrency used for payment
Refund amount is based on the USD value at time of payment (not current exchange rate)
Network fees (gas/transaction fees) are non-refundable
You must provide your wallet address for the refund

Plan Cancellation

Subscription plans are monthly (non-auto-renewing). When your plan expires:

Your account automatically reverts to the Free plan (100 URLs/day)
No cancellation is needed — simply don't renew
Your data and account remain intact

Questions?

Contact our support team via the About Us page. We typically respond within 24 hours.